Can I place my order online?

• Ordering has never been easier with us! You can certainly place orders online or by emailing us. We also have a support team ready to assist you via live chat on our website or by contacting us at (866)-245-0180 or (226) 780-1068.

How much do the Customized Neon Signs cost?

• It's not as pricey as you imagine! Our handcrafted Custom Neon Signs are reasonably priced, and we offer excellent value! In addition to low costs, our knowledgeable staff provides unrivaled customer service from the design process through shipment and after-sales support.

Inclusions:

What are the functions of the remote and dimmer?

• It has three functions:
  1. Steady - maintaining the constant illumination level.
  2. Dim - lower the brightness of the light
  3. Flashing - dynamic speed adjustments.

Our Neon Sign is made of?

• Our Neon Signs are made of high-quality LED lights with fully protected acrylic material for the backing.

What is/are the difference between LED and glass Neon?

What are the advantages/ disadvantages of an LED Neon Sign?

• These are the advantages:
  1. Affordable
  2. Flexible
  3. Low power usage
  4. Easy to install
  5. Lightweight
  6. No buzzing sound
  7. Brighter color
  8. Long-lasting (up to 50,000++ hrs.)
• This is the disadvantage:
  Addictive in a way that you want your entire room decorated with awesome fabulous customized neon signs.
  
  The above information is your reference to buying a LED neon sign. As you can see, LED neon signs are perfect for your home either inside or outside.

What are the backboard options?

• ACRYLIC BACKING - This material can be shaped depending on the artwork at your preference. This also helps to easily hang or mount the neon signs.
  These are the Acrylic backboard options:
  1. Cut to Rectangle - The backboard will be cut rectangularly like a frame (can be a horizontal or vertical rectangle).
  2. Cut to Shape - The backboard will be shaped in line with the letters; can be a circle, oval, octagon, curve, and such.
  3. Cut to Letter - The backboard will closely follow the pattern of the preferred font size and style.
  4. No Backboard 
     
     

What are the neon colors available?

• We offer 18 different kinds of colors for neon signs.
  
  These are the colors at no extra cost:
  

  Warm White White Lemon Yellow Light Yellow Orange Light Red Red Pink Hot Pink Light Pink Purple Deep Blue Light Blue

  Ice Blue Light Purple Green Light Green Static Multi-Color (with additional cost) Note: 7 vibrant colors: Blue, Green, Yellow, Red, White, Ice Blue, and Purple Multi-Color (with additional cost) Note: Brighten up the mood and turn the celebration to the next level with this truly fancy decor with this All-in-one color! Comes with remote control with a switching ability to select your color reference for the day depending on your mood.

I am afraid to install any neon inside my house, is it safe?

• Neon signs are perfect for home decor. It is made of LED flex and it has no glass in our neon signs. In advantages, it stated that it won't overheat and it is low in power usage. Also, our neon signs are affordable and of good quality. So, there is no reason to be afraid of it. Kids are safe as well.

How should I mount or hang my Neon Sign?

• Your sign is similar to a magnificent artwork, but it is much easier to display to let everyone see its beauty!
  
  Here are your options:
  
  1. Mounting
     The screw set customized for your sign will be included in your shipment. This will make it possible for you to quickly install your sign to the wall. You may specify how many holes and screws you want on your Neon Sign and where it will be, or if you want it DIY, you can advise us to put none at all!
  2. Hanging
     You may also want it on your ceiling. Simply request for it, and we will do the necessary preparations on your Neon Sign. We will make sure that it will be safe and easy for you to install. Plus, we will supply you with the suspension rope for your convenience!
  3. 3M Stripes
     This is a durable adhesive. Here's a quick guide for you:
        a.Strips should be separated. Remove one of the green liners and push it onto the sign's backside.
        b.Place a second strip on top of the first one and press until they both connect. Do it again with all of the bands.
        c.For 30 seconds to a minute, press each side of the sign firmly against the wall.
     And you'll have a lively Neon Sign; never have to endure a boring wall again!
  4. Stand
     If you only want to place it on a stand, drop us an email at sales@neonsignsnow.ca and we'll give you the best we have!

Can we use the Neon Sign outdoors?

Our Neon signs are made according to customers' plans of their use and purpose. We can make your customized signages for indoors and outdoors.
• For Indoor Use Only - Neon Light Arts and Signages that are for solely inside your rooms, house, and/or establishments. These are not weather-resistant but are durable enough when well-taken care of.
• For Outdoor Use (Water Resistant) - Neon Light Arts and Signages that can be displayed outside homes and establishments. These are water-resistant but not weather and waterproof, which means proper and adequate shed from the sun and rain is still needed.

What is Watt?

• It is the SI unit of power, equivalent to one joule per second, corresponding to the power in an electric circuit in which the potential difference is one volt and the current one ampere.(Oxford Languages) In other words, wattage is the power produced or used per second.

What is a Transformer?

• A transformer is an electrical device that is crafted to convert voltage up or shift voltage down. Electrical transformers are non-moving devices that operate on the concept of magnetic induction.

What does production time mean?

• The time it takes to manufacture your order in our production facility until it is ready for delivery is referred to as production time. The rate is calculated using working days from Monday to Friday (excluding holidays).

What is your turnaround time?

• Our Custom Neon Signs are handcrafted, each order requires a certain amount of time to complete. The maximum turnaround time is 2 weeks, and most clients receive their Custom Neon Signs order within 1 week.

Do you do rush orders?

• Yes, we are open now for rush orders. We can mainly finish the order in 3 business days. However, please understand that once the order has been shipped, some transit delays are beyond our control. (customs clearance, sterilization, etc.)

Is someone available to help me with my order?

• We'll always have your back. Our Customer Service Representatives are available at all times to assist you. You can contact us via our website's live chat or by phone at (855) 205-3213 or (226) 204-9018.

What happens if there is a mistake with my order?

• We cherish our clients' requirements and do everything we can to satisfy them. However, if there is a problem with the order, kindly reach out to us via email (sales@neonsignsnow.ca), through our website's live chat, and/or by phone at (855) 205-3213 or (226) 204-9018. We'll perform an assessment right away, and after we've determined that there was a manufacturing issue, we'll gladly replace your order, or the final resolution will be depending on the agreement of both parties. For further information, please read our Terms and condition, Returns, and Warranty Policy.

What should I do if I can't make the design, I only have thoughts in mind?

• If you can't make your designs, no worries! We offer help for free via email. Just send us your thoughts via email at sales@neonsignsnow.ca
• Indicate the Subject "Neon Inquiry" and let us know your thoughts and our professional designer will handle it.
• Turn around time would take 24-48 hours.

Do you accept credit cards?

• Payment is accepted at the time of sale for all Custom Neon Signs bought through our website. You have the option of paying using PayPal or a major credit card.

Can you help me with my design for free?

• Yes, we offer free design. We are ready to assist you with your needs, just email us at sales@neonsignsnow.ca

Do you print an image on a customer's sign?

• Yes, in the Category "Create Your Own Custom Neon Sign"  you can include your image in your file. Images can be printed with our UV print Technique and other details will be neon.

Where do Neon Signs manufacture?

• All customized Neon Signs will be manufactured at our production site in China.

What should I do if my sign is damaged during transit?

• It's a rare issue in Neon Signs to have that kind of report. We make sure that we pack the orders properly and put extra protection to it. However, if it happens, these are the things you must do:
  
  If, for some reason, you think that the delivered product has defects/ arrived damaged/ broken, then please follow the steps below:
  1. Send images of the product and your order number along with a short description of your problem at sales@neonsignsnow.ca. Our sales representative will keep in touch with you within 24 hours.
  2. Call us directly at (226) 204-9018, and our sales representative will then review the issue. Upon verification of the mistake, we will reproduce your neon sign. Note that you will have 10 days from the date of delivery to file your complaint.
  
  
  Note that you only have 10 days from the date of delivery to file your complaint.

What If I didn't receive my order?

• Neon Signs haven't experienced this kind of problem but If the package is lost, or delivered but not received, please contact the courier for assistance to file a claim and make an immediate action. There is a process to undergo to determine if the item is lost or stolen. We can identify this problem by checking delivery information. As we all know, receiving delivery requires a signature. Please call or email us at sales@neonsignsnow.ca to provide the order number and the claim or case number obtained from the courier. Our sales representative will keep in touch with you within 24 hours.

Will I see proof before my order goes into production?

• Yes, once you've finished a purchase, a confirmation email will be sent to you as soon as your order is received. If it is an exact reorder, our staff will provide you with an e-proof email. We will not begin manufacturing until you have approved the final hot-cut design.

Do you keep my art on file?

• Yes, we will retain your artwork on file so that reordering is as quick and straightforward for you as possible. You can rest assured that it will only be used for that sole purpose.

Where do I send my artwork?

• Just a few clicks away! Simply attach it to your purchase and upload it to our website, and we'll take it from there. You may also send it to sales@neonsignsnow.ca with the purchase order number as the subject.

What image file types can I upload?

• We highly suggest you provide a vector-based file in EPS, AI, or PDF format. If you have a raster image, such as a PSD, PNG, or JPG. We recommend sending the highest resolution file you have available.

Is it alright to use copyrighted or licensed material for my ordered neon signs?

• We do not knowingly reproduce copyrighted material and we will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks, and copyrighted material.

Ways to PLUG-IN the NEON SIGN (Illustration)

• Please note that this illustration is only applicable for single-cut only. Big sizes are cut into separate neon pieces, and or neon is split -  these require a splitter or adapter to be connected together. If you are having an issue getting them connected or properly installed, please send us an email. These are case-to-case most of the neon signs are plug-and-play.
• Option # 1
  If the RECEIVER is connected to the neon light cable and to the POWER ADAPTER
  
  • Will be able to control the neon lights using the remote controls. Functions such as steady, flashing, and dim will be available.
  
• Option # 2
  The RECEIVER is not connected between the neon light cable and the power adapter. This only means that the neon light is DIRECTLY connected to the POWER ADAPTER.
  
  • will it work? YES
  • But remote control and other functions will not be working.
  • STEADY lights Only.
  

What are PromoBucks?

• PromoBucks are credits that you can apply to your next purchase. Think of them as our thank you for choosing us. These credits reduce your pre-tax total, making your future orders even more affordable.